Operational calm for high-growth chaos
You’re scaling fast, but your operations aren’t keeping up.
I’m the fractional COO you bring in when high-performing teams are maxed out. I build systems that scale, manage teams through uncertainty, and keep your best people from quitting.
With 25 years of agency and startup operations leadership, I specialize in creating calm, clarity, and systems that actually stick.
Problem
You’ve hit the operational breaking point
Problem
Your company is growing, which means more projects, more complexity, more moving parts. But your operations haven’t caught up, and you’re starting to see the cracks:
Ownership gap
Projects slip because nobody knows who owns what.
Retention risk
Your best people are drowning under impossible workloads.
External impact
Clients are frustrated by missed deadlines and unclear communication.
Reactive vs strategic
You’re stuck in reactive mode, firefighting instead of building.
Alignment issue
Technical and creative teams teams aren’t aligned on priorities or timelines.
You’re the bottleneck
Every decision runs through you because there’s no clear process or delegation framework.
You need an operator who’s built systems through this exact stage of growth. Someone who won’t add to the drama. Someone who can build infrastructure that works AND keep your team from burning out.
Target
Who I work with
Growth-stage companies (10-60 people) scaling through operational chaos – particularly in music tech, sports tech, and food tech where I bring authentic industry fluency.
Zero turnover during scale
Team capacity freed by
Value
Value
How I work differently
Operator
Systems, delivery, resource planning, financial forecasting. The infrastructure that turns strategy into execution.
Strategist
Portfolio alignment, prioritization, trade-offs. Helping leadership say no to the right things.
Translator
I speak both creative and finance. Teams ship faster when vision and constraints are in sync.
Proof
Track record
Proof
SprintFWD (Startup 3-person to 15-person team)
- Scaled operations through 48% YoY revenue growth without adding operational bloat
- Implemented resource management and financial forecasting systems that enabled profitable growth
- Built ticketing and project management infrastructure that improved client satisfaction and team clarity
- Led hiring and onboarding for engineering team expansion into LatAm and EMEA
Digital Agencies (HYFN, Ignited, Funny Garbage, and others)
- Managed multi-disciplinary teams through periods of rapid change and uncertainty
- Maintained client relationships spanning 5+ years through consistent delivery and clear communication
- Delivered operational systems that improved agency profitability
- Coached delivery teams through complex high-stakes projects
Proof
What People Say
“Kim’s role is to give our clients the confidence that they’re in good hands while managing the workloads of dozens of creative and technical specialists. It’s an impossible balancing act and yet Kim does it with a calm grace.“
Scott Burton
CTO at SprintFWD
“Kim handles stress very well and always stays level-headed even in the most stressful of times. He provides psychological safety to his team and those he works with.”
Annie Kwok, PMP, CSM
Former Direct Report
“Despite the fact that he consistently manages a workload greater than any one person should I’ve never seen him rattled flustered or out of control. He has thrived in a position where many before him have crumbled or burned out.”
Brett Beynon
SVP of Brand & Marketing
Ready to Talk?
90 Days
Method
How we work together
Typically 90 days to operational stability – then ongoing support as needed.
Assess | Weeks 1-3
Operations audit, stakeholder interviews, current system mapping. I spend time understanding your specific challenges and team dynamics before proposing solutions.
Align | Weeks 4-6
Prioritize fixes, design roadmap, define success metrics. We agree on what gets built and how we’ll measure progress.
Activate | Weeks 7-12
Implementation sprints, establish rituals, build dashboards. Systems go live and your team starts operating with new clarity.
Services
How I help
Services
Systems that scale without breaking
Your team can execute without constant firefighting. I build delivery frameworks, resource models, and operational rhythms that work when you’re at 30 people and still work at 60.
Team leadership that reduces turnover
Your best people stay and grow. I design hiring processes, onboarding systems, and coaching frameworks that build psychological safety and long-term retention.
Delivery that protects margins
Your projects stop bleeding budget. I implement SOW processes, communication frameworks, and resource planning that prevent scope creep and improve client satisfaction.
Me
Me
About Kim
25 years building operations systems at agencies and startups. Started as a developer, learned to speak both creative and finance. Now helping music tech, sports tech, and food tech companies scale without the chaos.
I bring deep focus and systematic thinking to everything worth doing well.
Location and Credentials
Based in Long Beach CA, working with remote-first companies nationwide
BA, SUNY Geneseo
Certified PMP
Beyond Work
Record collector, home cook, sports fan, trivia enthusiast, karaoke regular, history podcast listener, father of two
Let’s talk about your operations
If you’re scaling fast and your operations are struggling to keep up, if your team is maxed out, your projects feel chaotic, and you’re worried about retention, let’s have a conversation.
I work with a limited number of clients at a time (typically 2-3) to ensure I can truly embed with your team and deliver results.
Or email me directly at kim@kimhowe.com